Refund policy

Refund and Return Policy

All product sales are final upon fulfillment. Once an order has been fulfilled, we are unable to cancel or make any changes to your order.

For customers in the European Union (EU): You may have a legal right to withdraw from your order within 14 days of receiving your item, in accordance with applicable consumer protection laws. To exercise this right, please submit a cancellation request through our Contact Page within the applicable withdrawal period.

Customers exercising their right of withdrawal are responsible for the cost of returning the item(s). Once your return has been received and inspected, we'll process your refund. If the item has been used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value. Some products may not qualify for the right of withdrawal where permitted by applicable law.

 

Damaged Product or Wrong Order

If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. Contact us at shop@hellojuniper.com within 30 days of receiving your product and we'll make things right. All requests must be made within 30 days of delivery.

 

Product Not Received In Time

If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order.

 

Late or Missing Refunds

Please check with your credit card company as it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted. If you have checked with your credit card company and bank yet have not received your refund, please contact us at shop@hellojuniper.com.

 

Incorrect Shipping Address 

If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.

 

Incorrect Order

If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.

 

Mailing Address (Do not send returns here) 

Juniper
123 Edward Street, Unit 205
Toronto, Ontario, Canada
M5G 1E2

 

Contact

Your satisfaction is our number one priority. If you are unhappy, contact us at shop@hellojuniper.com and we'll do our best to make it right.