FAQ

For all questions or inquiries, please reach out to us via our Contact Page and we’ll get back to you as soon as possible!

 

Shipping Status

Shipping is currently unavailable or delayed for several countries. Please scroll to the bottom of this page for a full list of affected countries, organized by continent. Thank you for your understanding.

 

Items Shipped Separately

Many of our products come from different warehouses worldwide! As a result, products in your order may ship separately. Fret not, all of the items in your order will arrive shortly. Please check the tracking numbers for the individual items in your order. If all of your items haven’t arrived by the time they were expected to, please contact our customer success team via our Contact Page and they will make things right. We appreciate your patience in this matter.

 

Package Tracking

All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the “Order Confirmed” email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship.

 

Store Currency

All prices on this site are given in USD, unless otherwise specified. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

 

Refund and Return Policy

All product sales are final upon shipment. Once an order has been shipped, we are unable to cancel or make any changes to your order. If your order has not yet been fulfilled, please contact us via our Contact Page and our team will be in touch.

 

Damaged Product or Wrong Order

If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery.

 

Product Not Received In Time

If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order.

 

Incorrect Shipping Address

If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.

 

Incorrect Order

If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.

 

Product Delivery Times

Delivery times vary by product as a result of individual production and shipping times. Times will be calculated at checkout.

 

Shipping Prices

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout.

Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.

 

Company Headquarters

The company office is located at the following address. Please note that we do not accept returns here, so do not send any packages to this address.

Juniper Creates
123 Edward St, Unit 205
Toronto, ON M5G 1E2
Canada

 

Contact

Your satisfaction is our number one priority. For all inquiries or questions, please reach out to us via our Contact Page and our Customer Success Team will happily help you out. For any questions related to orders, please ensure you include all relevant information so that our team can quickly help. Otherwise, contact us at shop@hellojuniper.com and we’ll get back to you as soon as possible.

 

Shipping Status

Shipping for the following countries is currently unavailable or delayed. Thank you for your understanding as we work to maintain safe and responsible operations in this difficult time.

Africa

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • Central African Republic
  • Chad
  • Comoros
  • Democratic Republic of the Congo
  • Djibouti
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea-Bissau
  • Ivory Coast
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Mayotte
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Republic of the Congo
  • Reunion
  • Rwanda
  • Saint Helena
  • Sao Tome and Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sudan
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Western Sahara
  • Zambia
  • Zimbabwe

Antarctica

  • Antarctica
  • Bouvet Island
  • French Southern Territories
  • Heard Island and McDonald Islands
  • South Georgia and the South Sandwich Islands

Asia

  • Afghanistan
  • Bahrain
  • Bhutan
  • British Indian Ocean Territory
  • Brunei
  • Cambodia
  • Christmas Island
  • Cocos Islands
  • East Timor
  • Iran
  • Iraq
  • Jordan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Maldives
  • Mongolia
  • Myanmar
  • Nepal
  • North Korea
  • Oman
  • Palestinian Territory
  • Sri Lanka
  • Syria
  • Tajikistan
  • Turkmenistan
  • Uzbekistan
  • Yemen

Europe

  • Aland Islands
  • Albania
  • Andorra
  • Armenia
  • Azerbaijan
  • Belarus
  • Bosnia and Herzegovina
  • Faroe Islands
  • Georgia
  • Gibraltar
  • Guernsey
  • Iceland
  • Isle of Man
  • Jersey
  • Kosovo
  • Liechtenstein
  • Macedonia
  • Moldova
  • Monaco
  • Montenegro
  • Russia
  • San Marino
  • Serbia
  • Serbia and Montenegro
  • Svalbard and Jan Mayen
  • Vatican

North and Central America

  • Anguilla
  • Antigua and Barbuda
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bonaire, Saint Eustatius and Saba
  • British Virgin Islands
  • Cayman Islands
  • Cuba
  • Curacao
  • Dominica
  • El Salvador
  • Grenada
  • Guadeloupe
  • Haiti
  • Honduras
  • Martinique
  • Montserrat
  • Netherlands Antilles
  • Nicaragua
  • Panama
  • Puerto Rico
  • Saint Barthelemy
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Sint Maarten
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Virgin Islands (US)

Oceania

  • American Samoa
  • Cook Islands
  • Fiji
  • French Polynesia
  • Guam
  • Kiribati
  • Marshall Islands
  • Micronesia
  • Nauru
  • New Caledonia
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Palau
  • Papua New Guinea
  • Pitcairn
  • Samoa
  • Solomon Islands
  • Tokelau
  • Tonga
  • Tuvalu
  • United States Minor Outlying Islands
  • Vanuatu
  • Wallis and Futuna

South America

  • Bolivia
  • Ecuador
  • Falkland Islands
  • French Guiana
  • Guyana
  • Suriname
  • Venezuela